Refund Policy
We are happy to help you with an exchange of your product. You have 15 calendar days from the date you received a purchase to exchange in equal or greater value or return it for a refund in the form of a Lakonia Imports gift card. Please note the original shipping charges are non-refundable under any circumstances and return shipping is your responsibility.
To initiate your exchange/return, please contact info@lakonia-imports.com and indicate:
- Whether you would like to exchange your product or request a refund in the way of a Lakonia Imports gift card.
- The reason for your request. Please indicate the product(s) you are requesting to have as an exchange.
If you believe you have received items that are damaged, and you would like an exchange or refund, then send us an email to info@lakonia-imports.com to initiate the return process. You may be required to send your damaged items to us or photos of the damaged items.
GIFT CARDS
Gift cards may not be returned or redeemed for cash.
ADDRESS
To return your product, mail to:
Lakonia Imports
Attn: Customer Service Department
7500 Old North Belt Drive
Humble, Texas 77396
Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will not be refunded.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
